Frequently Asked Questions

Everything you need to know about your Fabienne Chapot order.

What is the shipping time for my order?

We strive to process all orders within 24 hours. Delivery typically takes 2-5 business days within Europe and 5-10 business days for international shipping.

How can I return an item?

You can return any unworn item within 30 days of receipt. Simply use the pre-printed return label included in your package or visit our online return portal to generate a new one.

What payment methods do you accept?

We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, iDEAL, and Klarna Pay Later.

How do I find the right size?

Each product page features a detailed size guide. Our collections generally fit true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize eco-friendly materials such as organic cotton, recycled polyester, and Lenzing™ Ecovero™ viscose across our collections.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within 30 minutes of placement if you need to make changes.